I’ve touched on this before. Too many businesses assume that all their customers are the same. At the heart of the assumption is an over-developed sense of their own importance. Most consumer-facing businesses have a fan-base, a core of devoted users of their products and services. These are their visible customers; they act as brand … Continue reading Not everyone is a fanboi
Month: July 2015
When verifying identity risks losing it – the overgrowth of KYC
With fraud on the rise, a need to secure tax revenues, and a global commitment to reducing money laundering, it’s no wonder that regulation requires ever more stringent verification of customers’ identities. The trouble is that something which used to be the province of banks has become the province of, well, everyone. Including any number … Continue reading When verifying identity risks losing it – the overgrowth of KYC