Say I’m out to get you. I might be a disgruntled employee, or a business rival. What’s my best way of taking your business down? Let’s assume I can gain access to your network – easy enough if I’m an employee, after all. I could leak all your confidential information to your competitors – or … Continue reading How do you destroy a business?
I’ve touched on this before. Too many businesses assume that all their customers are the same. At the heart of the assumption is an over-developed sense of their own importance. Most consumer-facing businesses have a fan-base, a core of devoted users of their products and services. These are their visible customers; they act as brand … Continue reading Not everyone is a fanboi
With fraud on the rise, a need to secure tax revenues, and a global commitment to reducing money laundering, it’s no wonder that regulation requires ever more stringent verification of customers’ identities. The trouble is that something which used to be the province of banks has become the province of, well, everyone. Including any number … Continue reading When verifying identity risks losing it – the overgrowth of KYC
Scott Robertson is the latest in a long series of pundits to echo Eric Schmidt and Mark Zuckerberg in proclaiming the death of privacy. Whether you think it’s a loss to be mourned or a chain to cast off joyfully, it’s clear that attitudes to privacy in our personal lives cross over into our professional … Continue reading Why should I care if privacy is dead?